Child, Young Adult, and Family Services
Here to help with behavioral health support
Who we are as adults is greatly shaped by our experiences in our youth. Physical care, emotional support, genetics, social and community ties, pressures at school, and family relationships are all factors that can seriously impact health and family stability.
With our wide range of services, our goal is to help children, adolescents, and families manage and overcome the difficult challenges they may be experiencing.
Lines of business
- Commercial
- Employer
- Medicaid
- Public sector
Families are at the center of our approach
All families have unique needs. Our wraparound approach addresses those needs with a unified care plan and a solid support network. This approach puts the focus on keeping families together and healthy.
If there’s a gap or a barrier to care, our care managers can connect families with providers, hospitals, state agencies, faith-based groups, and other community-based services. These kinds of connections help families receive the quality care, social support, and other resources they want and need.
Our programs help deliver comprehensive support
We work with an extensive, multidisciplinary group of clinical experts, including certified youth and family peer specialists, to provide behavioral health solutions. Our wraparound programs help address a wide range of needs, remove barriers, and make care more affordable.
Third-party administration:
We serve as a third-party administrator for the State of California’s Children and Youth Behavioral Health Initiative (CYBHI) Statewide All-Payer Fee Schedule. This groundbreaking program — part of a statewide overhaul of mental health services — helps ensure increased access to mental health and substance use supports for every Californian aged 0-25, regardless of payer.
As the CYBHI Statewide All-Payer Fee Schedule TPA for this five-year, $4.7 billion program , we manage CYBHI’s provider networks, claims administration, and payment remittance. We are responsible for:
- Practitioner credentialing.
- Compliance and oversight.
- Data management.
- Validating and submitting claims.
- Coordinating benefits and payments.
Custom care management for rising risk:
We use data to proactively identify children and young adults at risk for a mental health crisis. By stratifying these cohorts by level of risk, we deliver timely, developmentally appropriate, and evidence-based care interventions.
Specialty services:
- Autism spectrum disorder
- LGBTQ+ supports
- Eating disorder therapy
- Maternal substance use disorder
- First behavioral health hospitalization
- Child psychiatry consultations
- Suicide awareness and prevention
- 24/7 youth and family peer support
- Rising risk predictive analytics program
Navigation assistance programs:
- First Point care navigation program
- Children’s systems of care (CSoC)
- Early childhood supports and services (ECSS)
- Family Assistance Program for schools
Our Child, Young Adult, and Family Services help deliver effective outcomes through a trauma-informed, resilience-focused system of care that:
Ensures caregivers and youth have speedy access to resources, supports, and services.
Empowers families to take an active role in the health and wellness of their own lives.
Educates youth and families about suicide prevention and delivers services that reduce suicidal ideation.
Provides holistic care from start to finish.
Methods that inspire real change
With the help of our clinical experts and broad provider partnerships, we’ve achieved positive outcomes for youth and families across the country. By supporting and educating families, we’ve discovered enhanced care pathways that have positively changed lives.*
20%
reduction in inpatient hospital stays
24%
reduction in emergency department visits
27%
reduction in behavioral health emergency department days
86%
reduction in tantrums
Learn more about Child, Young Adult, and Family Services
* Internal data, 2021.
