We provide a full range of trainings year round to educate, inform, and share industry-wide best practices and policies.
Trainings cover a variety of topics ranging from claim submission guidelines and provider portal support to behavioral health in youth and motivational interviewing.
Upcoming webinars
Clinical/Quarterly Webinars
Overdose Prevention in Opioid Use Disorders
Wednesday, February 5th at 3pm EST
This 2 hour long training will explore the risks and signs of opioid use and overdose as well the three-pronged approach to overdose prevention. Attendees will learn techniques to integrate overdose prevention into substance use disorder treatment. There is no CE credit or certification associated with this course.
Cultural Competency in Behavioral Healthcare
Wednesday, February 26th at 3pm EST
This 1.5-hour webinar will explore the importance of cultural competence and cultural humility in behavioral healthcare. Topics to be discussed include the ways in which culture affects behavioral health, how providers and healthcare staff can increase recognition of their own implicit biases, and the use of culturally relevant and responsive evidence-based practices with patients / members. No CE credit or certification is associated with this training.
Monthly Webinars
Carelon Provider Orientation
Tuesday, February 11th at 12pm EST
This 1 hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process.
eServices Overview
Wednesday, February 12th at 12pm EST
This 1 hour webinar is designed to provide an overview of the eServices application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system.
ProviderConnect Overview
Wednesday, February 19th at 12pm EST
This 1 hour webinar is designed to provide an overview of the ProviderConnect application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system.
Claims Submission Guidance
Wednesday, February 26th at 12pm EST
This 1 hour webinar is designed to provide an overview of submitting reimbursement requests for services rendered. Topics covered include paper and electronic claim submissions, best practices, and tips on how to avoid claim denials.
Webinar and training archive*
LOCADTR 3.0 Overview for NYS Providers
An Overview of Cognitive Behavioral Therapy
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An Overview of Cognitive Behavioral Therapy Presentation
Applied Behavior Analysis – Parent Training
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ASAM Training
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Behavioral Health 101 - Warning Signs
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Behavioral Health Concerns Equitable Youth Suicide Prevention
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Behavioral Health Concerns - Understanding Autism Spectrum Disorder
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Consequences of Catastrophe
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Creating Affirming Clinical Care for Transgender Clients
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Crisis Management and De-escalation
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Access the presentation
Dialectical Behavior Therapy
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Family Psychoeducationy
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Giving Value Back to the Provider
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Integrating Harm Reduction Strategies Into Addiction Treatment Practice
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Motivational Interviewing
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SMART Goal Planning for Behavioral Health
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Suicide Prevention Training
Access the webinar: Part 1 | Part 2
Access the presentation: Part 1 | Part 2
Supporting Someone Struggling with Behavioral Health
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Access the presentation
Youth Behavioral Health 101
Cultural Competency Training - Reducing Health Disparities by Addressing Cultural Diversity
The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.
Adult Outcomes Questionnaire Webinar: Where We’ve Come & How It’s Going
Adult Outcomes Questionnaire Webinar: Where We’ve Come
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An Overview of ProviderConnect
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Authorizations in ProviderConnect
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Access the presentation
eServices Overview
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Access the presentation
Carelon Provider Orientation
Questions? We're here to help.
Whether you have a question or are interested in learning more about how we can best support you, please call our National Provider Services Line at 800-397-1630, Monday to Friday, 8 a.m. to 8 p.m. Eastern time.
Join the Carelon Behavioral Health provider network
Please submit an application today to get started.
*Today, we are Carelon Behavioral Health. When we created these training materials, we were Beacon Health Options.
