Provider education and trainings

Motivational Interviewing
Thursday, April 10th at 3pm EST

In this 2-hour training, attendees will learn the theory & principles behind Motivational Interviewing as well as processes & techniques healthcare providers can use to implement Motivational Interviewing into their practice. This is an introductory level topic training. No CE credit or certification is associated with this training.

ProviderConnect Authorizations 
Thursday, April 17th at 11am EST

This one-hour webinar is designed for providers who submit authorizations through the ProviderConnect portal. We will provide an overview of the features of ProviderConnect and demonstrate the process for submitting authorizations.

Gender-Affirming Behavioral Health 101
Wednesday, April 23rd at 3pm EST

In this introductory-level, 1.5 hour long training, learners will explore terminology and definitions, barriers and risks experienced by members of the trans and gender non-conforming (TNGC) community, and ways that providers and staff can offer supportive, high quality, gender-affirming behavioral healthcare. No CE credit or certification is associated with this training. 

Carelon Provider Orientation
Tuesday, April 8th at 12pm EST

This 1-hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process. This is a National webinar and does not cover client specific topics.

eServices Overview
Wednesday, April 9th at 12pm EST

This one-hour webinar aims to provide a comprehensive overview of the eServices application. It is structured as a National session and will focus on general information rather than client specifics. Participants will learn how to register for a new account and navigate the login process. Additionally, the topics covered will include eligibility verification, electronic claim, and authorization submissions, as well as general navigation of the system.

ProviderConnect Overview
Wednesday, April 16th at 12pm EST

This one-hour webinar aims to provide a comprehensive overview of the ProviderConnect application. It is structured as a National session and will focus on general information rather than client specifics. Participants will learn how to register for a new account and navigate the login process. Additionally, the topics covered will include eligibility verification, electronic claim, and authorization submissions, as well as general navigation of the system.

Claims Submission Guidance
Wednesday, April 23rd at 12pm EST

This one-hour webinar aims to provide a general overview of the process for submitting reimbursement requests for services rendered. While it will not address client-specific requirements, it will cover essential aspects of both paper and electronic claim submissions, best practices, and strategies for minimizing the risk of claim denials.