We provide a full range of trainings year round to educate, inform, and share industry-wide best practices and policies.
Trainings cover a variety of topics ranging from claim submission guidelines and provider portal support to behavioral health in youth and motivational interviewing.
Upcoming webinars
Clinical/Quarterly Webinars
Youth BH 101
Thursday, July 11th at 3 P.M. Eastern Standard Time
This 2-hour long training will provide a high-level overview of Behavioral Health in Children & Adolescents. Topics discussed include childhood development, risk & protective factors, special population considerations, and an overview of common childhood diagnoses such as ADHD, Oppositional Defiant Disorder & Attachment Disorders. This training is intended for healthcare professionals who are not already knowledgeable and/or experienced in child behavioral healthcare. Experienced child behavioral health providers are welcome to attend as a content refresher. No CE Credit or certification is associated with this training.
Gender-Affirming BH 101
Wednesday, July 17th at 3 P.M. Eastern Standard Time
Gender-affirming behavioral healthcare involves range of social, psychological and behavioral interventions designed to support and affirm an individual’s gender identity when it conflicts with the gender they were assigned at birth. In this introductory-level, 1.5 hour long training, learners will explore terminology and definitions, barriers and risks experienced by members of the transgender non-binary (TNGB) community, and ways that providers and staff can offer supportive, high quality, gender-affirming care. No CE credit or certification is associated with this training.
Availity Portal Enhancements
Tuesday, July 23rd at 1 P.M. Eastern Standard Time
This 1 hour webinar is designed to provide an overview of the enhancements in the Availity Portal for Carelon Behavioral Health providers.
Monthly Webinars
Carelon Provider Orientation
Tuesday, July 9th at 12 P.M. Eastern Standard Time
This 1 hour webinar is designed for Mental Health and Substance Use Providers new to our network. We will present a brief overview of who are and what we do. We will review several topics including: Managed Behavioral Healthcare, claim submission, our clinical department, as well as the complaints, grievances, and appeals process.
eServices Overview
Wednesday, July 10th at 1 P.M. Eastern Standard Time
This 1 hour webinar is designed to provide an overview of the eServices application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system.
ProviderConnect Overview
Wednesday, July 24th at 1 P.M. Eastern Standard Time
This 1 hour webinar is designed to provide an overview of the ProviderConnect application. We will cover how to register for a new account and the log in process. Topics include eligibility verification, electronic claim and authorization submissions as well as general navigation of the system.
Claims Submission Guidance
Thursday, July 25th at 12 P.M. Eastern Standard Time
This 1 hour webinar is designed to provide an overview of submitting reimbursement requests for services rendered. Topics covered include paper and electronic claim submissions, best practices, and tips on how to avoid claim denials.
Webinar and training archive*
LOCADTR 3.0 Overview for NYS Providers
An Overview of Cognitive Behavioral Therapy
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An Overview of Cognitive Behavioral Therapy Presentation
Applied Behavior Analysis – Parent Training
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ASAM Training
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Behavioral Health 101 - Warning Signs
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Behavioral Health Concerns Equitable Youth Suicide Prevention
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Behavioral Health Concerns - Understanding Autism Spectrum Disorder
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Consequences of Catastrophe
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Creating Affirming Clinical Care for Transgender Clients
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Crisis Management and De-escalation
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Dialectical Behavior Therapy
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Family Psychoeducationy
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Giving Value Back to the Provider
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Integrating Harm Reduction Strategies Into Addiction Treatment Practice
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Motivational Interviewing
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SMART Goal Planning for Behavioral Health
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Suicide Prevention Training
Access the webinar: Part 1 | Part 2
Access the presentation: Part 1 | Part 2
Supporting Someone Struggling with Behavioral Health
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Youth Behavioral Health 101
Cultural Competency Training - Reducing Health Disparities by Addressing Cultural Diversity
The My Diverse Patients website offers learning experiences and resources to help you provide the individualized care every patient deserves, regardless of their diverse backgrounds.
Adult Outcomes Questionnaire Webinar: Where We’ve Come & How It’s Going
Adult Outcomes Questionnaire Webinar: Where We’ve Come
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An Overview of ProviderConnect
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Authorizations in ProviderConnect
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eServices Overview
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Carelon Provider Orientation
Questions? We're here to help.
Whether you have a question or are interested in learning more about how we can best support you, please call our National Provider Services Line at 800-397-1630, Monday to Friday, 8 a.m. to 8 p.m. Eastern time.
Join the Carelon Behavioral Health provider network
Please submit an application today to get started.
*Today, we are Carelon Behavioral Health. When we created these training materials, we were Beacon Health Options.
