Texas
Effective September 1, 2025, Carelon will no longer manage the Behavioral Health benefit for Parkland Community Health Plan. Please see the notice below for more information.
IMPORTANT NOTICE REGARDING THE PARKLAND / CARELON CONTRACT
Appointment and Access Availability Standards
ASAM Additional Training - NEW
Carelon Behavioral Health TX Quick Reference Guide
How to Submit a HHSC Complaint as a Medicaid Provider
Intensive Case Management Referral Form
Medical Necessity Criteria - UPDATED
Overview of Telemedicine and Telehealth Changes
Parkland Provider Manual - TX Addendum to the Carelon Provider Handbook
Prior Authorization Data for Calendar Year 2023
Prior Authorization Information and Requirements - UPDATED
Prior Authorization Required Supporting Documentation and Information - NEW
Texas Office Inspection General Provider Letter
Utilization and Review Notification Timelines
Contact information:
Carelon Behavioral Health
500 Unicorn Park Drive
Woburn, MA 01801
Phone: 800-945-4644
Fax: 855-371-9227
TTY: 711
Parkland Community Health Plan
Provider Customer Service:
HEALTHfirst – 1-888-672-2277
KIDSfirst – 1-888-814-2352
Monday to Friday, 8 a.m. to 5 p.m. Central time
Today we are Carelon Behavioral Health, but when some of these materials were developed, we were Beacon Health Options.
