Accreditation and awards
Trust the leader with more than 40 years of experience
Our accreditations and awards are evidence of the standards of excellence we follow as we address today’s healthcare challenges, proactively prepare for a better tomorrow, and deliver the kind of care that raises people’s quality of life.
Accreditation
Proud to earn National Committee for Quality Assurance (NCQA) accreditation
NCQA Managed Behavioral Healthcare Organization (MBHO) Accreditation recognizes that we implement industry best practices to provide high-quality behavioral healthcare.
NCQA-Accredited organizations must demonstrate that they follow evidence-based practices for providing high-quality care across multiple standards. MBHO Accreditation emphasizes care coordination, complex case management, and data exchange between health plans and behavioral health organizations.
Carelon Behavioral Health has multiple NCQA Accreditations. The accredited legal entities and the accreditations are listed below:
- Carelon Behavioral Health, Inc. – MBHO Accreditation valid through October 23, 2026, for Commercial, Medicaid, Medicare, and Marketplace lines of business.
- Carelon Behavioral Health Strategies, LLC – MBHO Accreditation valid through November 19, 2024, for Commercial, Medicaid, Medicare, and Marketplace lines of business.
- Carelon Health IPA of California – Utilization Management (UM) Accreditation valid through May 8, 2026, for Commercial, Medicaid, Medicare, and Marketplace lines of business.
- Carelon Health of Pennsylvania, Inc. – Multicultural HealthCare (MHC) Distinction Accreditation valid through August 9, 2024, for Medicaid.
- Massachusetts Behavioral Health Partnership– MBHO Accreditation valid through June 3, 2024, for Medicaid.
Carelon Behavioral Health of Pennsylvania, Inc. — valid through August 9, 2024 for Medicaid.
Proud to earn International Council for Helplines (ICH) accreditation
International Council for Helplines (ICH) has been a helpline membership organization offering accreditation services for over 50 years. ICH is a leader in the field of helpline accreditation and is solely dedicated to establishing best practice standards of service for emotional support helplines.
In 2024, Carelon Behavioral Health received accreditation for all call, text, and chat crisis and help line activity.
Nine separate components of our Crisis Center of Excellence were extensively evaluated:
- Governance and Leadership
- Fiscal and Administrative
- Facilities, Equipment and Safety
- Training
- Program Management
- Supervision, Support and Evaluation of Specialists
- Suicide Prevention and Intervention
- Management of Specific Contact Types
- Online Emotional Support Components (i.e., text/chat modalities)
NCQA and NCQA Managed Behavioral Healthcare Organizations (MBHO) accreditation status
Accreditation is granted for three years to plans that have excellent programs for continuous quality improvement and that meet NCQA’s rigorous standards. NCQA MBHO accreditation demonstrates to health plans, employers, regulators, and consumers an organization’s commitment to follow evidence-based practices to provide high-quality care.
Proud to be Quality Improvement Organizations (QIO) certified
Since 2002, Carelon Behavioral Health Strategies, LLC has maintained QIO-like entity certification. This means we are able to review cases and analyze patterns of care related to medical necessity and quality review; actively engage beneficiaries, families, and consumers, as needed, in case reviews and quality improvement initiatives; and perform the functions of a QIO with objectivity and impartiality in a fair and neutral manner.
Our QIO-like entity status enables states that partner with us to benefit from our utilization review functions and the receipt of enhanced federal matching funds of up to 75% for qualifying QIO services.
Proud to earn American Association of Suicidology (AAS) accreditation
Founded in 1968, the AAS is the nation’s oldest and largest organization devoted to research, education, and practice in “suicidology,” and advancing suicide prevention. AAS is also a recognized leader in developing and implementing training and accreditation programs. Accreditation validates service delivery programs that are performing according to stringent and nationally recognized standards.
In 2021, Carelon Behavioral Health Strategies, LLC received accreditation by the AAS as a Crisis Intervention Center, making us part of the national network that answers the 988 Suicide and Crisis Lifeline.
Awards
We’re honored to be recognized by so many noteworthy institutions for the work we do on behalf of our employees, members, customers, communities, and stakeholders.
Fortune Best Workplaces in Health Care™ 2022
To determine the Best Workplaces in Health Care™ list, Great Place to Work analyzed the survey responses of over 161,000 employees from Great Place to Work-Certified™ companies in the healthcare industry. Our parent company, Elevance Health, made its first appearance on this prestigious list with a #2 ranking.
100 Best Companies to Work For® 2024
Great Place to Work® and Fortune Magazine have selected Elevance Health for the fourth year in a row after assessing workplaces across the country and reviewing anonymous employee experience surveys from more than 1.3 million employees. This rigorous, analytics-based approach has made Fortune 100 Best Companies to Work For® the gold standard of workplace rankings. We were the only company among our competitors to be named and are proud to be ranked 58 on the list.
2022 PEOPLE Companies that Care®
Elevance Health’s rank of 25 is our second appearance on this list of top U.S. companies that have succeeded in business and demonstrated outstanding respect, care, and concern for their employees, their communities, and the environment.
Supplier of the Year Award for Innovative Programming 2022
Carelon Behavioral Health partnered with one of the country’s largest retailers to improve leadership development, workplace performance, access to care, and overall well-being. Our team of licensed mental health clinicians helped retail store and human resource leaders identify and resolve issues that negatively influenced workplace productivity and the overall well-being of the workforce. The clinicians also initiated and monitored referrals for employees participating in the retailer’s Rehabilitation Program, coordinated crisis event responses, and developed and facilitated a variety of employee and leader trainings, podcasts, and other activities.
2022 Best Workplaces for Women
Seramount; a strategic professional services firm dedicated to advancing diversity, equity, and inclusion in the workplace; recognized Elevance Health for being a champion of women’s advancement with a focus on succession planning, profit-and-loss roles, gender pay parity, support programs, and flexibility programs.
2022 Best Companies for Multicultural Women
In 2022, Seramount, a strategic professional services firm dedicated to advancing diversity, equity, and inclusion in the workplace, once again placed Elevance Health on its list for creating a culture that encourages multicultural women to join and rise through the ranks. It confirms our commitment to fostering an inclusive workplace for all our associates and our awareness that diverse experiences and perspectives are what makes us a stronger organization.
2022 Top Companies for Executive Women
Seramount, a strategic professional services firm dedicated to advancing diversity, equity, and inclusion in the workplace, recognized Elevance Health for being a champion of women’s advancement with a focus on succession planning, profit-and-loss roles, gender pay parity, support programs, and flexibility programs.
Gender-Equality Index 2022
Elevance Health joins 414 companies across 45 countries and regions on the Bloomberg Gender-Equality Index, which measures a company based on female leadership and talent pipelines, equal pay and gender pay parity, inclusive culture, anti-sexual harassment policies, and pro-women brand.
Human Rights Campaign Foundation (HRC), Corporate Equality Index 2022
As the national benchmarking tool measuring policies, practices, and benefits pertinent to lesbian, gay, bisexual, transgender, and queer (LGBTQ+) employees, the HRC’s Corporate Equality Index is a primary driving force for LGBTQ+ workplace inclusion. Elevance Health was recognized as a “best place to work” for those in the LGBTQ+ community after scoring a perfect 100 on the HRC Corporate Equality Index survey, a score we maintained since 2015.
Fortune Modern Board 25
Elevance Health made the list of Fortune’s most innovative boards of directors among S&P 500 companies. It’s based on the belief that in a rapidly changing business climate, innovation at the board level — and the high performance that comes with it — can be predicted based on who is in the room.
Top Workplaces 2023, Hartford Courant
Carelon Behavioral Health’s Connecticut team was ranked in the Hartford Courant’s top workplaces for the eighth year in a row. Criteria include high employee engagement, business practices and values, employee-driven innovation, managers’ willingness to help employees learn and grow, as well as benefits and development opportunities.
Top 100 U.S. Companies Supporting Healthy Families and Communities
In 2022, Elevance Health was once again included on JUST Capital’s esteemed list for being dedicated to holistically addressing stakeholder well-being in environmental justice; community engagement; workers’ wages and benefits; diversity, equity, and inclusion; product safety; and environmental, social, and governance efforts.
The Civic 50, 2022
Points of Light, the world’s largest organization dedicated to volunteer service, named Elevance Health as one of the 50 most community-minded companies in America based on the Civic 50 survey.
